Posts Tagged ‘MSP’

Empowering Your Local Sales Teams to Drive Top Line Results

Tuesday, December 13th, 2011

One of the most frustrating challenges for front line sales is not having the appropriate marketing material for customers. Salespeople end up caught between what they wish to communicate to their customers and how the marketing organization distribute marketing communications, often resulting in delays, which slow down the sales cycle. The most successful way to achieve an effective compromise between sales and marketing is by implementing a Precision Marketing Enterprise solution which provides the infrastructure to deliver brand controlled print and digital assets yet is easily customizable for the local sales team.

Today, the economy is mandating the effective distribution of marketing dollars with a demonstrated rate of return. Pressure continues to build as marketers must drive pipeline demand yet adheres to brand guidelines. Today best of breed companies are investing in Marketing Asset Management or MAM platforms that allow for the central control of a company’s marketing material yet can be easily distributed via email, print, and digitally to decentralized sales forces for personalization, relevant and engaging customization. The collateral is created and standardized at the corporate level by creating templates that can be modified and personalized at the lo-cal level. Any part of a marketing communication can be locked to protect the integrity and brand guidelines. MAM platforms are the most efficient way to shorten sales cycle time and track ROI.

Many companies without MAM tools platforms rely on less efficient means of communication. In fact, seven out of ten distributed marketers polled indicated they use their own agencies, printers, and other resources to deliver branded materials greatly increasing the chance of error. Local marketers and sales team either rely on already printed content that needs to be mailed to them in bulk or rely on centralized direct mail campaigns that are generically designed, resulting in cold and impersonal communication. Though it still brings consistent and predictable results, static direct mail is becoming less relevant. Less than one in twenty customers respond to this type of direct mail. On the other hand email is continuing to be the most profitable method with almost every marketing organization and department using it as the primary channel. However just as customers aren’t responsive to “junk mail”, it is increasingly difficult to dodge the spam folder. MAM allows for a personal touch with a customer that has had a positive experience with a local business. MAM has created an excellent continued communication both ways regardless of channel that can mean the difference between being a top performer and wasting marketing budgets, postage and materials.

One of the most frustrating challenges for front line sales is not having the appropriate marketing material for customers. Salespeople end up caught between what they wish to communicate to their customers and how the marketing organization distributes marketing communications, often resulting in delays, which slow down the sales cycle. The most successful way to achieve an effective compromise between sales and marketing is by implementing a Precision Marketing Enterprise solution which provides the infrastructure to deliver brand controlled print and digital assets yet is easily customizable for the local sales team.

Today, the economy is mandating the effective distribution of marketing dollars with a demonstrated rate of return. Pressure continues to build as marketers must drive pipeline demand yet adheres to brand guidelines. Today best of breed companies are investing in Marketing Asset Management or MAM platforms that allow for the central control of a company’s marketing material yet can be easily distributed via email, print, and digitally to decentralized sales forces for personalization, relevant and engaging customization. The collateral is created and standardized at the corporate level by creating templates that can be modified and personalized at the local level. Any part of a marketing communication can be locked to protect the integrity and brand guidelines. MAM platforms are the most efficient way to shorten sales cycle time and track ROI.

Many companies without MAM tools platforms rely on less efficient means of communication. In fact, seven out of ten distributed marketers polled indicated they use their own agencies, printers, and other resources to deliver branded materials greatly increasing the chance of error. Local marketers and sales team either rely on already printed content that needs to be mailed to them in bulk or rely on centralized direct mail campaigns that are generically designed, resulting in cold and impersonal communication. Though it still brings consistent and predictable results, static direct mail is becoming less relevant. Less than one in twenty customers respond to this type of direct mail. On the other hand email is continuing to be the most profitable method with almost every marketing organization and department using it as the primary channel. However just as customers aren’t responsive to “junk mail”, it is increasingly difficult to dodge the spam folder. MAM allows for a personal touch with a customer that has had a positive experience with a local business. MAM has created an excellent continued communication both ways regardless of channel that can mean the difference between being a top performer and wasting marketing budgets, postage and materials.

Top Performers (defined as those organizations that demonstrate superior performance in return on marketing investment, revenue growth, and response rates) use MAM to keep themselves innovative and relevant to the market ensuring that they don’t overpromise and under deliver. They understand the value to be found in effective and changing marketing strategy. They are often early adopters of versatile brands that know to avoid complacency while adhering to brand compliancy.

The Trend of Social Media in the Utility Industry – Is It Working?

Thursday, August 4th, 2011

Regardless of industry, social media use is on the rise.  At  InfoPrint Solutions Company, we began our journey into social media a few years back and even went as far as to encourage our employee’s to blog and tweet. This was quite a departure from our heritage as a hardware manufacturer.  So it is no surprise that even the most regulated industries such as utilities have begun to tweet. Recently E-Source did a survey to find out how many utility companies are using social media. And as expected, similar to our main objective for social media most uses are for customer communications.

Utility companies are engaging with customers via social media in efforts to create a better overall customer experience.  E-Source found that hundreds of utility companies are using social media, and that the most successful ones see the long term benefit and are investing in the staff and time to incorporate social media into their day to day communication efforts.  This integration should eventually be tied to all customer communications.  Wouldn’t it be nice as a consumer to have images at the bottom of your bill directing you to where to find more information on the web from your utility company?  Considering the overall “instant and immediate” concept of social media, these channels might be the first place I’d look for more accurate, up-to-date information on my services, local initiatives and more.
In related news, the Energy Collective recently posted an article about the growth of Consumer Experience Managers (CEM) as an up and coming position within the industry. This job is a blend of promoting the Smart Grid within social media channels such as YouTube, Facebook, Twitter and LinkedIn. CEMs use new methods to enhance the traditional hoping to increase positive customer relationships and loyalty while decreasing disengagement which leads to frustrated, unhappy customers.

Some consumers may view their utility company as “old school” but these stats and steps highlighted above ensure us that these companies are in fact embracing these “new” mediums.  They are taking advantage of social media to educate and inform their customers of anything from smart grids to new policies – and by the looks of it, it’s paying off.

What do you think of CEMs in the utility industry?  Will they have a strong affect on consumers?  Do you think social media is the way to go for utility companies and how can they best optimize other channels to promote their work in this space?

Looking forward to your thoughts!

Best,

Lee Gallagher

Director, Precision Marketing Enablement

Part One: Advice from the Top with Sandra and Lee

Monday, June 6th, 2011

Sandra Zoratti, Vice President of Global Solutions Marketing and Lee Gallagher, Director of Precision Marketing Sales at InfoPrint Solutions recently participated in the launch of the first-ever Business Marketing Association (BMA) Colorado chapter’s published book – “Advice from the Top: The Expert Guide to B2B Marketing.”

In this first part of a two part series, Zoratti and Gallagher discuss everything from the value of B2B marketing through to their inspiration behind their chapter.
 

Q1.You have spent years leading discussions and panels talking about B2B practices and tips, what inspired you to contribute to “Advice from the Top?”  

A1. There are three main reasons why we decided to take on this challenge.  First and most importantly, the BMA Colorado as an organization is a thought leader in the area of B2B Marketing Best Practices.  It was an honor to be asked by them to contribute to this inaugural book alongside 23 other B2B marketers in Colorado.  We welcomed the opportunity to share our slice of knowledge with this esteemed organization and their dedicated followers.
Furthermore, the other 23 authors who contributed to this book are true luminaries in B2B marketing.   We are honored to be part of this cutting-edge project that puts individual company interests aside to help the overall B2B marketer regardless of the industry, challenge or area of expertise.  
We wrote about Marketing ROI (also known as ROMI –return on marketing investment) and have seen this emerge as a significant requirement for marketers across industries.   Marketers today are under extreme pressure to perform better and prove the value of each campaign.  Based on this newfound pressure, the ability to demonstrate ROMI has become the key metric of success to the business.  It is the one metric which translates the language of marketing into the language of the business.  While this metric is critical for marketers to maximize and measure, simultaneously, this requirement has come at an extremely challenging time.  Our inspiration for writing this chapter is to help our fellow marketers more clearly demonstrate their ROMI and aid them in repeating it for future successes.
 
Q2. What have your experiences been like working with the BMA team on this book?
A2. The BMA Colorado has been tremendous.  The quality of their approach, editing team, selection of topics and recruitment of authors was impressive.   BMA has established itself as the leader in all things B2B marketing and is forging new ground in this field by delivering member-driven topics, speakers, authors and adding tremendous value to their members through compelling, relevant and practical content.  We believe this is truly remarkable considering that their budgets might not compare to those of the competition.

Q3. What is the best advice from the top you have ever received that has stuck with you throughout the years?
A3. Well, as it relates to Marketing ROI specifically, I think the mantra is measure, prove and improve…and repeat.   The justification and scoring of marketing’s value can go a long way in promoting marketing as an extremely valuable — and quantifiable — discipline in organizations.  Knowing this has helped me become the marketer I am today – I can’t seem to knock the habit!
 
Q4. What challenges did you face when sitting down to write this and explain your methods in a book?
A4. We strove to make this very practical and applicable to the BMA membership and all B2B members.   We used real-world examples and experiences so that readers could learn from our journey.  We have learned through hands-on experience in our own company as well as working with other companies.  We are sharing the ROMI best practices — built on both our successes and mistakes – which we believe will be instructive to other B2B marketers and shorten their learning curve.
 
Q5. How important is it for marketing campaigns to integrate online components in this digital age?
A5, Creating a unified and consistent customer experience is a laudable goal for many marketers.  It has been shown that through the unification of customer touchpoints across all functions (for example customer service, sales, marketing, financing, etc.) can exponentially increase the value of a company in the eyes of their customers.  And that in turn can generate incredible levels of customer loyalty and customer advocacy.  Further, a consistent customer experience can often drive cost out of the required marketing spend.  The only way to achieve a unified customer experience is to integrate online marketing with traditional marketing and all other customer touchpoints.  A tough goal but a worthwhile and ROI-generating one.

Standing Out in the Sea of Spam

Monday, October 18th, 2010

Everyday consumers are flooded with spam, leaflets and other irrelevant materials.  How does one breakthrough the junk?  Companies need to go a step further when utilizing print service provider’s (PSP’s) technology and expand beyond simply the traditional color solutions and workflow systems. They must be strategic with their printed materials and provide relevant information to the recipient if they want to avoid the trash can.  This requires taking a deeper look into data analytics and reviewing document composition.

Delivering timely and accurate information with customized content is an effective and recognized method to reach individual customers.  PSPs can help their customers achieve this by transforming themselves into marketing service providers, MSPs.  As a MSP, companies can utilize data to drive every aspect of the document – including content, design, and production, which is something they have direct access to. This integration of timely and relevant data is crucial for customers who are trying to stand apart from the competition and, with the growing statistical support of this strategy – including double-digit ROI and increased customer retention – these proven communications are in high demand.

Companies who have implemented these solutions are delivering compelling content, which drives customer loyalty, retention and an easier ability to cross- and up-sell. As mentioned, a double-digit ROI increase has been seen in real-life examples, including success at a leading international hotel chain and a top US cable company, clearly justifying the need to transform into something more useful than a PSP.

The opportunity for MSPs to add new services and become a multi-faceted digital print provider has allowed innovative companies to evolve quickly and come out on top.  The MSPs themselves must be involved and apply creativity when thinking outside the “printer” to enhance their output to most effectively address the needs of their customers. 

Becoming a MSP can be as simple as integrating relevant and customized information directly onto a printed document, or it can expand to tie online and offline communications together and even take advantage of QR code technology, a two-dimensional barcode popular in tracking.  Today, the possibilities are endless and, most importantly, are vital for your customers to stay ahead of their competition.

Are you a MSP that has implemented similar solutions? Do you have other strategies to break out of being labeled “spam?”  We would love to hear your feedback!

If you would like more information about these solutions or have any questions, please feel free to contact Tracey Sheehy at tsheehy@breakawaycom.com.

Best,

Humberto Prospero