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A Day of Caring: The Ricoh Way

Thursday, December 22nd, 2011

A sense of community and union is very important to Ricoh, and that’s why we enjoy taking the time to give back. As Ricoh is part of Boulder’s beautiful community, we really look forward to getting out and volunteering our time and resources whenever and wherever needed. After all, isn’t that what it’s all about – finding fun and productive ways to say “thank you” to the community? That’s what we believe!

Hard at Work!

Hence, at Ricoh, employees are encouraged to volunteer their time and to utilize the workforce to help others who may not have the same opportunities.  Just this past August, 65 Ricoh Boulder employees volunteered at the Foothills United Way’s 18th annual Day of Caring. This was a great opportunity to get together with other local businesses and residences and work on projects that needed tending to. This was just one example of a time when Ricoh put its community first. Volunteer projects included helping paint and landscape the local homeless shelter and helping create a schedule of classes, workshops and events for the Nonprofit Cultivation Center’s 2012 Technology summit. In total, more than 950 community volunteers came together to work on dozens of projects for different local nonprofit organizations.

One Ricoh employee said, “No one was shy about getting their hands dirty, and they were a great help in preparing the Shelter for the winter season. The Homeless Shelter could not provide the services it does without the help of volunteers like the Ricoh family.”

Another praised, “It was refreshing to see so many people from all areas of Ricoh working hard to help others. It made me proud to be a part of RPPS!”

Ready to Help!

All the participating nonprofit agencies were more than grateful for the volunteers’ time and enthusiasm. However, we believe we’re the lucky ones – for having the opportunity to help such devoted and selfless organizations.  Ricoh looks forward to the next Day of Caring!

Happy Holidays -

Michele Bollig

Worldwide Marketing Manager

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Graph Expo 2011 – Day Two @ Ricoh Booth 2600

Tuesday, September 13th, 2011

Another day, another success!  From pro Paula Creamer to our busy Connection Center, ending with our Commercial Print Cocktail Hour, we’re we going strong all day long.

New to the show this year, our booth featured a “connection center” – a place where customers can come to connect with a member of our team to understand our Ricoh solutions.  Three people from RPPS and three people from Ricoh were deemed “connectors.”   The Connectors have the breadth of knowledge (and the great smiles) that made them absolutely perfect to play the unifying role to help our customers and prospects “connect” the dots between our offerings and solutions.

Two of our Connectors smiling for the cameras!

Also this year, PGA superstar Paula Creamer joined us in our booth for a “putt off” with show attendees.  The line of folks looking  to putt with Paula flooded our booth long before she even arrived.  And once they got started, you could hear the cheers from afar.  She played along with and encourage attendees with her skills.  And on top of that, Paula signed pictures taken earlier in the day of her with our customers.  Printed on our equipment in the booth, these images were well-received due to their high graphic arts quality.

Paula Creamer cheers on her fans!

And now onto the cocktail party…

On Monday night,  we held a large customer event at the Field Museum in Chicago which was preceded by a cocktail hour for our friends in the commercial print space.  We talked with them about the value of adding digital solutions to their operations while Liz Miller, vice president of programming and operations at the Chief Marketing Officer (CMO) Council talked about what marketers are thinking about their budge dollars.  The biggest “ah ha” moment of the night was when she pointed to research stating that marketers are spending more now than they have in the past three years – and their biggest spend is no other than PRINT!  Who says print is dead?

This trend of increased digital printing was not just being discussed over a cocktail, but I was involved in many conversations about it at our booth today as well.  In our Business Development area, I couldn’t keep track of the number of attendees who had their own “ah ha” moment when we described how we’ve helped customers from a true solutions perspective (hardware, software, solutions and professional services).  It was really rewarding to see so many folks looking to hear more and more.

Like Caitlin started this post, I’m ending it with another day, another success.  Here’s to Day Three!

Best,

Caitlin McBrair and Joe Caruso

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Making the Switch to Digital

Thursday, September 8th, 2011

At this year’s Graph Expo, Ricoh is cranking up the commercial print energy, and will focus on helping customers expand and enhance their digital printing capabilities!

Joe Caruso, Global Business Development, Commercial Print

Commercial printers sometimes juggle several different solutions that complete an overall workflow; they even get stuck buying workflow software based on specific customer requirements! What a pain!  They have to do the best for their customers with workflow and optimize productivity with all kinds of different solutions– which is a key reason to engage with a proven and professional services and solutions team that can help to connect all the dots (like Ricoh!)

Most commercial printers are fundamentally changing their approach and their offerings to their customer base, where print becomes just one communication channel in their overall portfolio.  Thinking like a marketer will get print companies to utilize data and  drive content, design, and production – ingredients the printer already has access to!

Integration of timely and relevant data is crucial for their customers who are trying to differentiate from their competition.

By the way,  driving these proven communications are in high demand.  Recent surveys show both a double-digit ROI and increased customer retention; so commercial print customers will be excited about working closer with their print partners with these kinds of results!

Ricoh has dominated in enterprise print and transaction segments by driving use of the Automated Document Factory (ADF), Precision Marketing and Data Analytics, as well as our industry-leading inkjet technology. Commercial printers can tap into this incredible experience as they continue expanding their offerings portfolio and changing the way they think about their print customers’ needs.

If you are attending Graph Expo in Chicago on September 11-14, come by our booth #2600 to learn about more and check out some of the solutions first hand!

See you there!
Joe Caruso

Global Business Development, Commercial Print

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Settling in for Summer – Recap of 2011 Events

Thursday, June 23rd, 2011

Every year InfoPrint Solutions attends, participates in and hosts many events, and the past six months of 2011 have been no exception. We’ve shared our impressions from each of these events on the blog, and before we settle in for the summer we wanted recap some of our favorites– and hear back from you!

Hunkeler Innovationdays – We traveled all the way to Switzerland to attend the Hunkeler Innovationdays in February. Not only does the show bring together the most influential providers in the paper processing sector, but it focuses on the production system as a whole – rather than on individual products. One highlight was our presentation to “doxnet vor Ort” – a regional user group of roughly 300 German-speaking industry vendors, document composition software providers, outsourcers and in house-printers from Austria, Germany and Switzerland. Read more about our three days in Switzerland here – day one, day two and day three.

Lesley Wylie @ Hunkeler Innovationdays

On Demand Expo 2011 – We had a major presence at the On Demand Expo held in Washington, D.C. March 22-24. The hottest topic at the booth was InfoPrint’s Managed Automated Document Factory (ADF) Services, which launched just prior to the show. Additionally the InfoPrint 5000 MP color demo was quite a hit with the crowd and garnered more than its fair share of positive feedback. To read more, check out our blog post about the expo.

A View from InfoPrint Solutions @ On Demand 2011

Xplor 2011 – This year’s Xplor was held April  5-7 in Florida, and the theme was “The Next Generation of Customer Communications” – particularly fitting as we are always working with our customers to ensure they are implementing cutting-edge tactics. The education sessions were more crowded than ever (attendance was up 30 percent from last year!), and the content has never been so helpful. We were very involved with the conference – we had executives speaking and we were honored with an award, as well! Carrie Murphy presented a well-attended and informative session, entitled “Data: The Key to a Winning Strategy,” and she was also awarded her M-EDP accreditation. I even had the opportunity to moderate a few sessions – what an honor that was! The company took home the Technology Innovation of the Year Award for our work with Merrill Corporation, and customer Robert Cook of Merrill participated on the panel, “What’s the Future for ADF?” Our very own Brian Doyle was also awarded the Lifetime Achievement Award. You can read more in our first and second day recaps.

Jonathan and me with our Xplor Technology of the Year award

Go Beyond the Meter - One of our most exciting events in 2011 was the launch of our first-ever Go Beyond the Meter, a conference to help utility executives address their customer communications, which was held April 27-28 at our headquarters in Boulder. Sandra Zoratti, Vice President of Global Solutions Marketing here at InfoPrint Solutions, hosted the successful conference with an expert line-up of speakers, all advising attendees on how to make the shift to implementing a data-driven campaign to assure targeted and relevant customer communications. Check out the full recap here.

National Postal Forum- We also had the opportunity to venture to sunny San Diego to the NPF, May 1-3, which was a real treat! This is a unique conference, because it shifts the focus from hardware to software and workflow solutions, and this year there was a specific spotlight on ADF and workflow optimization. At the booth we had an automatic reprint generation demo with Kern, which displayed easy-to-manage reprint workflow technology that lets customers automatically validate an inserter’s final job status and identify damaged mail pieces. Mail can be a major cost to many companies, so we know it is important to help our customers understand the benefit of a successful mailroom operation. Find out more about our time at the NPF from our blog on ADF Savings here. 

Did you attend any of the events outlined above? What’d you think? Any we missed out on that are must-sees for 2012?

Next up is Graph Expo and boy, will have an even bigger presence there!  Be sure to follow us at @InfoPrint to stay up to speed on our news at the show!

Best,

Michele Bollig

Worldwide Marketing Manager

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InfoPrint Solutions at the Xplor International Awards

Tuesday, April 12th, 2011

Thursday, April 7th was the Xplor International Awards ceremony and a great way to end a successful, enjoyable and educational week in Florida.

As part of the ceremony Paul Abdool, Xplor Chairman, announced the list of X2 (X squared) members. X2 is a group of Xplor members 40 years old and under that represent the next generation for Xplor. It was really nice to see these individuals honored, as they are the future of the industry. InfoPrint Solutions employees Don Dew, Miranda Reeves, Trevin Perez and myself are all a part of the X2 community. Look for their input in up coming Xplor eDocument News articles, as well as, other communications from Xplor.

Merrill Corporation and InfoPrint Solutions were awarded the Technology Application of the Year award. InfoPrint Solutions supplied Merrill with its ADF offering, powered by InfoPrint ProcessDirector, to fulfill their need for an end-to-end, hardware agnostic workflow solution platform that enables document management at record, page and piece levels.  Check out this video testimonial from the Merrill team to hear more.

Merrill Corporation and InfoPrint Solutions are honored with the Technology Application of the Year Award

Additionally Brian Doyle, InfoPrint Solutions Consulting IT Architect, won the Brian Platte Lifetime Achievement Award. Throughout the past 45 years, Doyle has made significant contributions to the evolution and advancement of the document design industry.

Brian Doyle is honored with the Brian Platte Lifetime Achievement Award at Xplor 2011

The ceremony was a great way to honor those who have contributed so much to the industry. Congratulations to all the winners at the Xplor Industry Awards!

As you can tell from our previous posts, the InfoPrint Solutions team truly enjoyed our time at Xplor once again.  From beginning to end, the event was educational and fun.  We had the opportunity to network with some of the brightest in the industry (sometimes on the beach!) and share ideas that could change the way the industry operates in a few years.  All in all, it was an incredible experience.

I hope to see you all at Xplor 2012!

Best,

Jonathan McGrew

Brand and Graphics Coordinator

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First Day at Xplor

Wednesday, April 6th, 2011

Just as I anticipated, my first day of Xplor 2011 was very educational and fun! Between the beautiful Florida weather and the conference theme, ‘The Next Generation of Customer Communications,’ everything seemed to resonate well with the audience as the industry moved from print only into customer communications.

Booth traffic was busy and steady at the InfoPrint Solutions booth at Xplor

Right from the start, the various educational sessions were very well attended – so much in fact that there was standing room only! It seemed all attendees were anxious to hear from the various presenters and educators on customer communications. Even the energy in the hallway between each session was ‘electric’ – and little changed once the actual educational tracks and panel discussions commenced. The audience was engaged, asked pertinent questions, and provided their comments and insights in each presentation I attended. The five tracks included:

-          Strategize: Communication Requirements in a Multi-Channel World (The Track Chair was none other than our own Carrie Murphy, M-EDP!)

-          Design: The Impact of Data and Design Prep (Facilitated by Jonathan McGrew)

-          Optimize: Technology and Print Steams (Howard Turetzky presented one session)

-          Integrate: Automated Document Factory (ADF) and Workflow (Jay Ainslie was on two panels for this track)

-          Deliver: Delivery Options and Postal Considerations

InfoPrint's Carrie Murphy presents "Data: The Key To A Winning Strategy" at Xplor

In addition to the terrific educational and lively sessions, the opening reception was equally energetic as the InfoPrint booth drew many conference attendees into some great conversations. I spoke with several attendees, many from outside the US, and asked what they thought of the conference so far and why they came. One gentleman was from Sweden and had come to Xplor for the past 16 years and wouldn’t think of missing a conference!

Two of InfoPrint's Rockstars show off a shining award!

Among the myriad of components Xplor has to offer (and there are many!), one of the key components is education – people come to learn what is happening in the industry. For example, one Service Bureau I spoke with said they needed to provide new services that would offer more value to their customers. Specifically, they were looking to leverage different communication channels and knew the various educational tracks at Xplor would give them the insight they needed to learn how to do that. That’s one of the best parts of this conference; attendees such as this gain important knowledge from track sessions and look forward to learning more the next day!

Another key component to Xplor is networking with people, reconnecting with old friends and making new ones! It’s one aspect of the conference I really look forward to – particularly since people were upbeat, positive about the future and excited to be there!

What were your thoughts about the Xplor Conference? How do you think the first day went? Were the educational tracks and panel discussions are exciting for you? Look forward to your feedback!

Best,

Michele Bollig, Worldwide Marketing Program Manager

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Why Go to Xplor?

Friday, April 1st, 2011

Every year Xplor International hosts hundreds of attendees at its Xplor Conference and Vendor Forum. Personally, I consider this a must-see event and I’m really pleased to be attending again this year.  InfoPrint Solutions is counting down the days until this year’s event and we hope you are too!

This year’s theme is “The Next Generation of Customer Communications.”  As always, presenters and educators at the event will offer information, knowledge and networking in a personal setting. There will be five educational tracks, including more than 60 sessions and panel discussions  – all focused on the theme of customer communications.

I have the opportunity to present a session this year titled “Data – The Key to a Winning Strategy.”  The world of communications is ever-changing thanks to the evolution of social media, green initiatives and regulatory requirements. With that, consumers are getting bombarded with information from all directions via all channels. The number of consumers opting out of receiving information via email continues to grow and customers will continue to actively switch brands if they’re not feeling acknowledged or appreciated. I advise the audience on how they can get back in control by delivering relevant and customized data and implement a precision marketing campaign.

You can also see my colleagues speaking on the following topics while in Tampa:

 

In addition to the plethora of sessions where you’ll see an InfoPrint Solutions presence, you’ll also see our name in lights during the award ceremony on April 7th.  We have won the Technology Innovation of the Year award and couldn’t be more pleased to receive such a tremendous honor from a globally-recognized prestigious organization.

Good luck to everyone participating or attending Xplor Global Conference and Vendor Forum 2011 and I hope to see you there!

Have you ever attended an Xplor Conference or are you attending this on in April? What sessions or events are you most looking forward to? Or what have been your favorite things about the conference in the past? Did you know that you can attend regional meetings and webinars throughout out the year?  Please visit www.xplor.org for more information.  Look forward to you feedback!

Best,

Carrie Murphy, MDP

Market Development Manager

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Front and Center at On Demand 2011

Wednesday, March 23rd, 2011

Today’s report from On Demand 2011 comes from Caitlin McBrair, WW Program Manager, Collateral & Translation.

The InfoPrint presence at On Demand 2011, held in Washington, D.C., March 22-24, can be summed up in three words “front and center.” This is my first time attending a trade show, so as I was coming down the escalator to the show floor, it was impossible not to be impressed with InfoPrint’s space when I saw the high-flying circular and color signage over the booth, which we shared with Ricoh.

Set up right in the front row, customers, media and analysts couldn’t miss us or our “InfoPrint rock stars” — also known as Laura Clark, Briefing Center Coordinator; Michele Bollig, WW Marketing Program Manager; and Lesley Wylie, Director, Global Marketing, with big smiles greeting everyone.

First things first, visitors to our booth wanted to hear about our hot Managed Automated Document Factory (ADF) Services. What a buzz it caused! Customer after customer after customer wanted to learn more about Managed ADF -– the industry’s first managed workflow service powered by the cloud. Don Dew, ADF Solutions Manager, John Hankins, WW Services Offering Executive, and Mike Phipps, Senior Solutions Consultant, Software & Services, were armed with Managed ADF security-focused FAQs, paddle-shaped pens, and their ADF expertise, ready to talk to prospects about the operational efficiencies available to mid-market companies. The top messages were high document integrity and efficiency, immediate cost savings and enhanced productivity from a turnkey solution. And our customers, the media and the analysts were eagerly listening!

The attention-worthy InfoPrint 5000 MP drew a crowd, as well, as visitors watched Bonnie Whitaker and Paul Turner, Solutions Specialists, demo this color platform for the first time in the United States. Finally, the long-time focus of On Demand, our cutsheet family of printers -– InfoPrint Pro C901, InfoPrint Pro C900AFP and the InfoPrint Pro 907EX -– were a steady source of interest and excitement.

The first day of On Demand was a success from start to finish, and we expect great activity for the rest of the show. Stay tuned!

And check out these great photos from the show floor:

The high-flying circular, color signage was front and center at this years ON DEMAND in Washington D.C.

The InfoPrint team at ON DEMAND gets briefed by Don Dew on the new Managed ADF, powered by the Cloud, announcement.

Customers visit the InfoPrint booth at ON DEMAND to see the latest in flexible and fast inkjet color solutions from InfoPrint 5000 MP.

Day one proved to be busy with a steady stream of customers visiting both the InfoPrint and Ricoh portions of the booth at ON DEMAND.

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Hunkeler innovationdays Day 3: InfoPrint Solutions and Switzerland: Confidentiality Guaranteed

Thursday, February 17th, 2011

 Guess what InfoPrint Solutions and Switzerland have in common?  Certainly we share an appreciation of beautiful snow-covered mountains and fine chocolate, but our tastes diverge somewhat when it comes to cuckoo clocks! However, when it comes to technology both InfoPrint Solutionsand Switzerland value the importance of security.

Like Switzerland, where the Hunkeler innovationdays event is currently taking place, InfoPrint Solutions has customers in the financial services industries that are obliged to adhere to strict compliance guidelines. For these and other businesses, confidentiality, integrity and availability of all corporate and customer information are paramount.

There is safety in numbers. This is confirmed by the fact that the vast majority of InfoPrint Solutions’ production customers rely on the industry-standard AFP architecture known for its robust data control, security and integrity standards. And many of the customers and prospects who have visited our stand have told us that security is an important consideration in any technology and output environment.

We have built our reputation on helping customers meet security standards. As manual reprinting can leave print operations exposed to errors, we also offer the InfoPrint Mailroom Integrity ADF solution to automate this process and minimize risk.

For organizations issuing checks and other sensitive documents, we also have a number of MICR offerings to address this important issue, including the InfoPrint 5000 MP platform.

Don’t forget: safety doesn’t happen by accident. And don’t forget to check out all of InfoPrint Solutions’ latest news coming out of Hunkeler innovationdays here!

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2010: It’s a Wrap!

Tuesday, December 28th, 2010

As 2010 comes to an end, we wanted to recap some of this year’s biggest news. Below are a variety of highlights from the premiere year of the InfoPrint Insights blog. We hope you enjoyed 2010 as much as we did – and we’re looking forward to continuing the conversation with you in 2011. Happy New Year!

                                
“Valuable Solutions Make All the Difference” – Frederic Printing, a Consolidated Graphics Company, is one of InfoPrint Solutions’ newest customers.  They’ve looked to us to help them enhance their inkjet applications for their production print practice.  In this post, Chris Greene, President of Frederic Printing, explains why his company chose InfoPrint Solutions and how we’ve helped them better address their fulfillment needs.

“Personalized Promotions and Recommendations – How Precision Marketing Helps Increase Your Bottom Line”  -  Lee Gallagher, InfoPrint Solutions Manager of Global Marketing Solutions, unveils evidence of the value of using precision marketing and real-life examples of the success if has achieved. Steps to mining customer data, different loyalty tactics and more are discussed here.

“On Demand = On Fire!” – This year’s On Demand hosted in Philadelphia was a hit.  At the InfoPrint Solutions booth, we highlighted three key areas: ADF, TransPromo and MICR capabilities. This post highlights those offerings and other successful outcomes from the show (there is also an award involved!)

“Who Says Print is Dead? Direct Mail is a Proven Success for Non-Profit Organizations” – Although online content and capacity is growing rapidly, print and direct mail is still relevant. Here, our team examines ways in which direct mail is still a successful marketing tactic and highlights a study from Target Analytics which references statistics that clearly prove its value.

“Virtual Media and Analyst Day — In Case You Missed It!” - Leading up to Graphic Expo 2010, InfoPrint Solutions hosted its Virtual Media and Analyst Day to share what was in store from us at the show. This post summarizes the news, including our largest color announcement to date, ADF updates, and sustainability and optimization consulting services announcements.

“2010 Solutions Partner Days Event Draws Big Crowd in Boulder” – In September, InfoPrint Solutions hosted its Solutions Partner Days event, where we met with more than 50 of our most valued Solutions Partners. Over the course of several days, InfoPrint representatives led educational breakout sessions, open forums and a tour of our Boulder facilities.  Any Solutions Partners who missed out or anyone interested in learning more about the event can catch the highlights in this blog post.

What was your favorite industry trend, announcement or blog post of 2010? Thanks for helping us enhance InfoPrint Insights this year through your Twitter and Facebook comments and feedback. We hope you’ll stay tuned as we continue to grow InfoPrint Insights in 2011!

Thank you, and Happy New Year!

Beth Etherton

Global Communications Manager

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