Archive for March, 2010

Two New Customers Join the InfoPrint Family!

Monday, March 29th, 2010

InfoPrint Solutions is proud to announce two new customers to our ADF portfolio – the Los Angeles Department of Water and Power (LADWP) and Merrill Corporation.

LADWP, the nation’s largest municipal utility delivering water and electricity supplies, will utilize InfoPrint Solutions’ technology to lower operational costs and increase customer participation in energy and water savings initiatives. Merrill Corporation, a leading global provider of technology-enabled solutions for corporate markets, chose InfoPrint’s ADF solutions as its strategic workflow technology platform to manage and streamline daily print operations. More details about these exciting new customers can be found in the linked press releases above. 

We’d love your feedback!  Feel free to comment on this post.

Results Are In! What Subscribers Thought of Graphic Arts Monthly’s January Issue

Friday, March 26th, 2010

If you could customize the cover of your favorite publication, what would it say?

Personalized content is an essential tool when capturing consumers’ attention. Using this precision marketing approach, marketers also need to determine whether or not the personalized content incorporated into their campaigns was of interest to their audience using precise measurement and analytics tools.

While marketers are aware of the importance of targeted messaging, this is a relatively new concept for the subscription magazine industry. To bring this exciting technique to a new sector, InfoPrint worked with leading trade title, Graphic Arts Monthly (GAM), to develop a precision marketing campaign using its January edition to help the publication reengage with new readers and retain existing subscribers.

To find out what consumers wanted on their GAM cover, a survey was conducted to provide readers with an issue specifically targeted toward their personal preferences. The publication recognized the importance of connecting one-on-one with its readers and worked with InfoPrint to determine how their publication could be as relevant as possible to its audience.

As a result of this outreach, 70,000 unique covers were created for readers of GAM. To customize the project further, InfoPrint and GAM included the reader’s name in personalized URLs on the cover advertisements. InfoPrint transformed the customer insight from the surveys into relevant content that the publisher could then direct toward GAM subscribers.

This exclusive opportunity allowed subscribers to be involved from start to finish, incorporating their input as to how relevant the magazine was for them.

What did this campaign uncover?

Of the participants, 70 percent found the cover they selected most relevant to their interest, while 62 percent said they would recommend the personalized GAM issue to a friend. Some 53 percent were more likely to read the featured article included on the cover, and 46 percent thought that the relevant, personalized issue improved the GAM brand overall.

The results of this campaign reveal that it is not only important to acknowledge what consumers are looking for, but that the entire lifecycle of a document needs to be considered and results tracked along the way.

By taking the time to ask GAM readers what content they were looking for, the topics they wanted to be included – and more, then incorporating this into a customized magazine, GAM was able to reengage their subscribers and start fresh with a new face to their magazine for the decade.

This campaign also goes to show that, contrary to some reports, print is not dead; rather content has been suffocated by poorly targeted messaging. Instead of filling magazines with irrelevant information, the January issue of GAM stepped out of the boundaries and connected with subscribers to find out what they were looking for.

Would you be more likely to stay loyal to some of your top print publications if you were able to have more control over the content included? We’d love to know why or why not, please share your thoughts!

Best,
Carrie Murphy
Market Development Manager – Americas Group

Brian Moroney
Print-on-Demand Strategy and Market Development

The Green Value of a Bill

Friday, March 19th, 2010

As we know, there’s more than one way to “go green.” Businesses and consumers are fighting the sustainable battle each day, trying to find ways to cut down their waste and excess while still saving or making money. Many people make the assumption that it’s as simple as replacing paper with electronic statements, but in reality there are several areas where we can reduce our overall impact on the environment.

Many businesses such as banks offer electronic statements and bills as an alternative to traditional paper mail, with the idea in mind that sending a statement via email and web sites will reduce paper usage and printing and mailing costs, which can be true. But we aren’t looking closely at the impact that electronic use has on the environment as well.

Electronic statements exist in an ongoing cycle through the data center, consuming energy and increasing the amount of e-waste. Companies often think that by simply switching to electronic statements they automatically earn praise as a green, forward-thinking business that saves trees.  This is not always the case.

So what’s the reality?

When we go to the grocery store, we often look at the nutrition facts to purchase products with the best ingredients for our priorities. Why aren’t there real world comparisons such as this to help consumers choose more sustainable statements? These comparisons would help educate people on the environmental impact of the communications they choose.

The good news is that there are options with both paper and electronic statements. Programs have been created to reduce the amount of e-waste resulting from electronic statements, and renewable energy sources are expanding which can help the data center to be more sustainable.

Print shops are now taking control of this important issue, incorporating inkjet printers that use less energy, using paper with less environmental impact, and utilizing mail optimization systems that mean less waste in mail operations. Using recycled paper that is lighter in weight and from sustainable forests has also become a popular option.

As discussed in previous blogs, precision marketing is another tool that can support sustainability. By only sending out content that is directly relevant and targeted to the consumer, we can eliminate the excess use for unwanted inserts and materials. Instead, promotions are included directly on the white space of a statement as an “onsert,” also known as TransPromo.

With innovative solutions such as TransPromo, business revenue and ROI will increase while conserving resources. And by “onserting” instead of inserting, paper usage can be reduced by as much as 40 percent or 10 tons per million statements in a recent case study.

Onserts will change promotional mail so that it will actually be relevant to open and won’t be tossed in the trash.  In 2009, each individual in the United States received about 560 pieces of junk mail, adding up to 4.5 million tons of junk mail in a year. This unnecessary waste needs to end.

Consumers and businesses are starting to take a look at the choices they make and change their habits accordingly. Committing to change and recognizing what is green or not should be focused on more closely.

I was able to discuss these ideas to help create a more sustainable future as a participant in a roundtable discussion for senior sustainability executives in Colorado just before the 5th annual Sustainable Opportunities Summit. InfoPrint was invited as a company who applies the principles of sustainable business management to drive cost savings and develop superior products and services, so I was happy to share some of the results of TransPromo and its green value. 

What methods are you using to become more sustainable? Will your habits change after reading this blog? Please share the ways that you are green!

Joe Czyszczewski, Chief Sustainability Officer

Latest Color Cutsheet Printer from InfoPrint – More Options than Ever!

Friday, March 12th, 2010

This week we at InfoPrint launched a new model of our InfoPrint Pro C900AFP and we wanted to share the news with you all.  This latest addition to our award-winning InfoPrint Pro C900 family, now offers support for PostScript(R), PDF and Personalized Printer Mark UP Language.  You can read more about it here: http://bit.ly/drLJn7

What Subscribers Want – More Relevance!

Thursday, March 11th, 2010

As a follow-up to last week’s discussion on precision marketing, which outlined the importance of utilizing customized data to help enhance brand awareness, this week we will delve a bit further into what marketing tools are useful for consumers.

The key thing to remember in precision marketing is that consumers are always in control – unsubscribing to magazines that they feel are irrelevant, putting up spam filters for mass emailing lists they are included on, and shutting down options that are presented to them in an irrelevant and impersonal way.

Relevant materials and customized communications are essential to avoid brand abandonment, plain and simple.

To get to the bottom of this issue, InfoPrint and The Chief Marketing Officer (CMO) Council conducted a poll to find out what marketing tools are working for consumers and what methods are being directly tossed out the window without a second look.

Consumers know they have choices and won’t hesitate to cut connections with any outlets that aren’t meeting their needs, as the results found.

Nearly all of the respondents, about 91 percent, found email marketing messages to be irritating and irrelevant, a tool CMOs have thought to be an affordable and less time consuming method to reach customers. Close to half of this amount, 41 percent, said that irrelevant emails often drive them to stop purchasing from a particular brand altogether purely out of annoyance.

This is obviously a huge concern for CMOs, since without their customers they would be without a job and their companies without profit.

So where is the disconnect here? Why are marketers so misguided?

Relevant, quality content is the key component in precision marketing, not necessarily the execution or the method of delivery. Marketers often make the mistake of utilizing email because it saves them money, and aren’t recognizing that mass emails are extremely unappealing. Consumers are people and want to be treated as actual individuals as opposed to a checked box on an email list.

The long and short of the story is that customers are simply looking for relevant and customized content, and are seeking recommendations that will grab their attention and provide useful tips. If I frequently purchase dog food – why would I receive a coupon for 15 percent off cat food on my next statement? Someone isn’t paying enough attention.

What methods would you say are the most effective in precision marketing, both from a marketing and consumer point of view? We’re curious to know your thoughts!

Best,
Sandra Zoratti
Vice President, Global Solutions Marketing

Personalized Promotions and Recommendations – How Precision Marketing Helps Increase Your Bottom Line

Thursday, March 4th, 2010

For obvious reasons, companies are constantly looking for the best bang for their buck. What’s catching their eye? What is of interest to them?

It’s a marketer’s responsibility to not only share a deal or their latest product with their audiences, but they must determine what is most appealing to this individual potential customer to increase the chance that they will act on the offer presented.

The time has come to stop wasting time on irrelevant recommendations.

This is where precision marketing comes into play, which can help to facilitate customer needs as well as present new opportunities for their consideration. Going beyond simply adding personalized promotions onto bills, this concept requires a more precise, customized solution for existing and potential customers.

So how exactly does this work and why is it important?

It goes unsaid that marketers want their customers to be pleased with their offerings and to come back for more. They are constantly seeking guidance on ways to improve revenue and increase company value. Precision marketing analyzes the customer data and provides recommendations to the marketer for ways to more accurately promote a product to the intended recipient.

The first step to get to know a customer’s history is to take a look at past purchases. Loyalty clubs and rewards programs are one ideal way for companies to obtain purchase history information. InfoPrint recently sponsored a campaign from the Chief Marketing Officer (CMO) Council titled “Getting a Lift from Loyalty.” Research from the study found that loyalty club membership has an annual growth rate of 25 percent, and 75 percent of consumers are members of loyalty or rewards programs. Unfortunately, only 13 percent of marketers questioned believe they have been highly effective in leveraging loyalty and brand preference among club members, and nearly 20 percent don’t even have a strategy for this.

The increase in membership with loyalty clubs is a great sign, but these statistics just go to show that the full potential of the programs has not been reached. In this case, precision marketing campaigns could incorporate customized data, providing customers with feedback and coupons for future purchases relating to what they’ve bought in the past. This will help companies to map out what customers’ spending habits are and how they can make changes to save money. Directly pointing out specific alternatives is an effective way to enhance a customer’s brand awareness and increase the percentage of marketers who feel they are strongly taking advantage of their loyalty programs.

We as consumers all hate to find out that we could have saved a bundle of money on a product of similar caliber, and precision marketing could help us avoid any wasteful spending and increase our loyalty to a brand.

InfoPrint surveyed 1,000 US men and women regarding loyalty programs and marketing campaigns to see if they agreed. Four out of five respondents said they’d consider using coupons through these rewards programs with their purchases, and more than 60 percent said they might even stop purchasing from a company who marketed irrelevant materials to them.

Based on these above stats, could your company benefit from these customized promotions and recommendations?

Here are a few more supporting figures that could provide further food for thought – http://www.cmocouncil.org/news/pr/2010/012510.asp

Let’s keep this conversation going! Feel free to send in comments and visit www.TransPromo-live.com for additional commentary.

Best,
Lee Gallagher
Manager, Global Marketing Solutions